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Frequently Asked Questions


I am not sure what is right for me, can you give me advice?


What forms of payment do you accept?
What currency are your product prices denominated in?


Can I use multiple discount codes?

Shipping & Delivery

Do you ship outside of Hong Kong?
Do you offer free shipping?
What is the shipping cost for deliveries within Hong Kong?
Are there additional fees that I have to pay for international shipments?
How long will delivery take?
Do I need to sign for my package?

Shipment Issues

What can I do if the wrong item was sent to me?
What can I do if my package is damaged?


My order is over $600, but why is it that after I enter the discount code it then shows a shipping charge?
Can I change or cancel my order?

Le Melior Rewards Program

How does the rewards program work?


Can I return/exchange my purchase?
How do I arrange for a return?